RSS feeds on emails - A Manager's dream?

When I first heard about RSS feeds on email journals for a contact or account, my first thought was something like "What good is that?". But after having used this new feature of Email-Manager, I'm getting more and more convinced that this is the best thing that ever happened for a manager or someone who want's to know what's going on with you customers without having to browse through hundreds of emails.

Imagine this: You know that one of your important accounts are having problems and you have passed the case on to Service and Support - At that point it is really out of your hands and you have to rely on support to report back to you when problem is solved.
Now being a control-freak like me, you want to be updated on how things are going with the issue at your customer, but you are either out of the office, busy in meetings or just generally curious on how support is handling the case.

With the new RSS feature you can subscribe to the email journal for that specific account and as soon as support and the customer exchanges anything via email, you will get a copy of that specific email in your own mailbox, even though you are not copied on the email when it was send.

This just gives you a whole new level of control and a giant leap in improving the way you service your customers.

I am exited and this feature has been received extremely well with our customers too who use it for added control where you usually was left in the dark.

As one of our customers said: "It's the Blackberry of SharePoint".

A recorded demo of this feature can be seen here: http://emmdownload.com/video/rss/part2/